Support
A real person reads every message.
There is no ticket queue, no chatbot, and no phone tree. Email us and you will get an answer from someone who works on the app — usually within two business days.
Bugs, questions, feature requests, refunds guidance, anything about how the app works.
Access, deletion, correction, or any question about how your information is handled.
We cannot answer clinical questions.
We can help with the software — reminders, sync, exports, purchases. We cannot advise on compounds, amounts, timing, interactions, or whether something is safe for you. Those questions belong with your healthcare provider. See our Medical Disclaimer.
Faster answers
What to include in your email
One well-formed message usually saves three rounds of back-and-forth. None of this is required — send what you have.
- Your device and iOS version. Settings → General → About.
- The Peptiq version. Settings → About in the app.
- What you expected, and what happened instead. Exact steps beat a general description.
- A screenshot, if it helps. Please redact anything you would rather we not see — we do not need your health details to fix a bug.
- First response
- Within 2 business days
- Privacy requests
- Within 30 days, per applicable law
- Security reports
- Acknowledged within 3 business days
- Languages
- English
- Hours
- Monday–Friday
Troubleshooting
Common issues, solved
My reminders aren't arriving
Work through these in order — one of them is almost always the cause:
1. Check Settings → Notifications → Peptiq and confirm Allow Notifications is
on, with Lock Screen, Notification Centre, and Banners enabled.
2. Check whether a Focus mode is filtering the app. Add Peptiq to the allowed
list for that Focus.
3. Turn off Low Power Mode, which can delay scheduled notifications.
4. Confirm the reminder time and repeat pattern inside Peptiq, especially after travelling
across time zones.
5. Restart the device. If reminders still fail, email us with your iOS version.
My data didn't sync to my other device
Sync uses your own iCloud account, so both devices must be signed in to the same Apple Account with iCloud Drive enabled and Peptiq switched on under Settings → your name → iCloud → Apps Using iCloud.
Sync also needs a network connection and can take a few minutes on a cellular connection. If a device has been offline for a long time, open Peptiq on both devices and leave it in the foreground for a minute. We cannot see or repair your iCloud data from our side, because we have no access to it.
I lost my data after reinstalling the app
If iCloud sync was off, your entries lived only on the device and are removed when the app is deleted. This is a direct consequence of not holding a copy on our servers, and it means we cannot restore anything for you.
To protect yourself going forward, turn on iCloud sync and export a PDF or CSV periodically. An iCloud or Finder device backup taken before the deletion may also contain your data.
How do I export a report for my clinician?
Open History → Export, choose a date range and a format (PDF for reading, CSV for spreadsheets), and the file is generated on your device and passed to the iOS share sheet. From there you can email it, save it to Files, or send it through any app you trust. Peptiq never uploads the file.
How do I cancel a subscription or request a refund?
Subscriptions are managed by Apple: Settings → your name → Subscriptions. Deleting the app does not cancel a subscription.
Refunds are also handled by Apple, not by us. Request one at reportaproblem.apple.com. If Apple declines and you believe something went wrong on our side, email us and we will help you make the case.
How do I delete everything?
Settings → Data & Privacy → Erase All Data inside the app removes every entry immediately and irreversibly. Full instructions, including how to clear synced copies, are on the Account & Data Deletion page.
I found a security vulnerability
Please report it privately to legal@peptiq.app with enough detail to reproduce it. We acknowledge within three business days, will not pursue legal action against good-faith researchers who avoid privacy violations and service disruption, and are happy to credit you once a fix ships.
Still stuck?
Tell us what's happening and we'll dig in. No template replies.